Privacy Policy for the Norwegian Eurofins Companies

The Eurofins network of companies in Norway considers your integrity and your personal data to be of great importance. Therefore, we always handle your personal data with care and respect. This Privacy Policy describes how we process your personal data and your rights regarding your personal data. This Privacy Policy applies whether you are a potential, existing or former customer, counselor, consultant, or in any other way are representing one of our customers.

The Controller

The company, represented by the CEO, of which you or your company have a contract with or are in contact with, are the controller of your personal data. If you have any questions regarding our processing of your personal data or if you want to exercise your rights described in the following, you are welcome to contact us.

Eurofins Environment Testing Norway AS

Mailbox 3055 Kambo, 1506 Moss
Phone number: +47 69 00 52 00
E-mail address: miljo@etn.eurofins.com
Org.nr. 965 141 618

Eurofins Agro Testing Norway AS

Mailbox 3033 Kambo, 1506 Moss
Phone number: +47 92 23 99 99
E-mail address: agro@eurofins.no
Org.nr. 913 547 853

Eurofins Food & Feed Testing Norway AS

Mailbox 3033 Kambo, 1506 Moss
Phone number: +47 21 00 51 00
E-mail address: mat@eurofins.no
Org.nr. 982 571 146

Eurofins Radonlab AS

Hoffsveien 13, 0275 Oslo
Phone number: +47 21 96 03 50
E-mail address: post@radonlab.no
Org.nr. 914 119 057

Categories of personal data

We are processing one or more of the following categories of personal data: Name, address, phone number, e-mail address, your company and your history of purchases. We also collect personal data when you visit our websites (for more information, please see https://cdnmedia.eurofins.com/european-east/media/2849213/cookie-notice-eurofinsno-01-02-2019.pdf)

Purposes of processing

The personal data registered may be processed for one or more of the following purposes:

• To contact you
• To manage, evaluate and answer your requests
• To report, manage and communicate with you about results, products, services, arrangements and campaigns from Eurofins and our partners
• Provide customer support
• To create, administrate and communicate with you about your account (including purchases and payment)
• To give you the opportunity to attend seminars and courses
• Market communication (such as newsletters)
• To enter into partnerships or customer relationships with you
• Secure better customer satisfaction by sending you surveys
• Fulfill our responsibilities when you exercise your rights further described in this Privacy Policy

We may also use personal data for other purposes than described in this paragraph. In these cases, we will inform you when asking for your consent to process your personal data.

Lawful processing of your personal data

What makes our processing of your personal data lawful:

• Fulfill our responsibilities described in the contract (General Data Protection Regulation (GDPR) art. 6 (b))
• Your consent (GDPR art. 6 (a)). Your consent is used for instance when it comes to direct marketing. When consent is required, you may withdraw your consent at any time. - Obligations under the law (GDPR art. 6 (c)). Eurofins is required to process and store relevant personal data according to laws of accounting, among others.
• Legitimate interest (GDPR art. 6 (f)). Processing of personal data based on legitimate interest may be:
  • to conduct customer surveys to improve our services
  • to send our customers relevant information regarding our services
  • to have traceability according to our accreditations and certifications

Collection of personaldata

Your personal data is collected directly from you. We may also have some personal data from one of our customers who has registered you as their contact person or as user of one of our systems.

We use cookies on our websites to give our visitors the best user experience and service. We are required under Norwegian laws to inform our visitors of the use of cookies. You can read more about cookies here: https://cdnmedia.eurofins.com/european-east/media/2849213/cookie-notice-eurofinsno-01-02-2019.pdf

Transfer of personal data

Your personal data may be shared within companies of the Eurofins network (more information here: https://www.eurofins.com/)

We will not sell or in any other ways transfer your personal data to any third parties, except in cases described in the following:

• To our data processors who are processing personal data on our behalf and according to our instructions, and with respect to this Privacy Policy and other relevant security measures.
• To our service providers providing services to you on our behalf and according to our instructions, and with respect to this Privacy Policy and other relevant security measures.
• To companies, organizations or persons outside the Eurofins network if we have good reasons to believe that access, use, storing or transferring of information is necessary to
  • enforce terms of the contract, including investigate potential breaches of these terms
  • fulfill our duties under the law, regulations or orders from the authorities
  • detect, prevent or in other ways deal with fraud, security issues or technical problems
  • protect our property against damage, or any breaches in rights or security of Eurofins, our users or the public when that is legal or mandatory.
• To regulatory or executive agencies if we in good faith believe that we are required by law to provide personal data in connection with investigations of crime, collection of taxes or fees, to comply with law or court order, or in connection with lawsuits.
• To a third party as part of a merger, acquisition or bankruptcy, if we sell or transfer our business or assets, or parts of them.

If you need any more information about third parties, you are welcome to contact us.

Transfer of personal data to companies outside the EU/EEA

Your personal data may be transferred to recipients outside the EU/EEA in cases when the recipients mentioned above is localized outside the EU/EEA, and only to countries where:

• The European Commission considers that there is a sufficient level of security in the country in question
• You have given your explicit consent
• There have been appropriate security measures implemented, such as standard data protection contracts or clauses, or where the data processor has appropriate and binding security routines.

Erasure of personal data

We store your personal data for a limited period of time to make sure we can fulfill the purpose of the collection and our obligations under the law. You can read more about the purposes of the processing above.

If you have consented to the storing of your personal data, you may withdraw your consent at any time.

Rights of the registered

We process your personal data according to Norwegian laws, including the European General Data Protection Regulation (GDPR). We would like to inform you of your rights to obtain access to your personal data, to transfer it, correct it or to request that we erase your personal data.

If you think we violate these terms or the law, please notify us. You also have the right to complain to the Norwegian Data Protection Authority. Outside Norway you may contact other data protection agencies. You will find a list in the following link: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Security measures

Eurofins has implemented both technical and organizational security measures to prevent that personal data is made available for third parties or the public or is destroyed or altered, whether it happens by accident or on purpose. All personal data is stored on secure servers, and only authorized Eurofins deployed can access these data.

Contact information

If you have any questions regarding our processing of your personal data or if you would like to exercise your rights, please feel welcome to contact us. You will find our contact information in the beginning of this Privacy Policy.